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Issue with NCGuide Simbase and Sophos antivirus.

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asked by about FANUC NCGuide
edited by

Has anyone noticed that NCGuide Simbase.exe will not work properly when Sophos Message Router service is running? Simbase will start but will not be functional if the Sophos Message Router service is running. If you stop the service before starting one of the NCGuide, the program will function as expected.

1 Answer

0 votes
answered by (193k points)
edited by

Open Sophos and configure it to allow the application to communicate with Internet. Most likely, this was blocked from being used on the local computer. Simplest way is to add the program/file to the White List/Exclusion list so that the antivirus will skip scanning it.

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