First time here? Check out the FAQ!

The new device doesn't get recognized because of the old one.

0 votes
asked by about SleepMapper Data Card Uploader
edited by

I recently changed from CPAP to BIPAP, but when I try to log on it doesn't recognize my credentials because the old device is still in the settings. How can I get this changed?

1 Answer

0 votes
answered by (80k points)

In order to use the program with a new one, to overcome the behavior that you encounter, you need to remove the old one first. To do this, go to Start > right click on My Computer > Properties > Device Manager > select the old device > Uninstall. This will remove the old device thus allowing you to use the program with the new one. You should be able to overcome any difficulties.

Your answer

Your name to display (optional):
Privacy: Your email address will only be used for sending these notifications.
Anti-spam verification:
To avoid this verification in future, please log in or register