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The new device doesn't get recognized because of the old one.

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asked by about SleepMapper Data Card Uploader
edited by

I recently changed from CPAP to BIPAP, but when I try to log on it doesn't recognize my credentials because the old device is still in the settings. How can I get this changed?

1 Answer

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answered by (80k points)

In order to use the program with a new one, to overcome the behavior that you encounter, you need to remove the old one first. To do this, go to Start > right click on My Computer > Properties > Device Manager > select the old device > Uninstall. This will remove the old device thus allowing you to use the program with the new one. You should be able to overcome any difficulties.

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