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It doesn't update my friends location.

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asked by about Hellotracks En Route
edited by

My friends locations are very stale. I tap the update location link, it states that it could take a couple of minutes, but it doesn't update. What can I do?

1 Answer

0 votes
answered by (132k points)
edited by

In order to update your friends location, you need to ask your friends to turn the Hellotracks on. Only in this way the application will be able to locate your friends and update their locations. Also, you make sure your friends don't remove you from their network. If you still have issues, you can use hello@hellotracks.com email address to get in touch with the developer.

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