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When I'm trying to add my device on DDNS Management System I get a "The device serial No. is not registered, please check the input and the device network settings" error. Can you help?

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When I'm trying to add my device on DDNS Management System I get a "The device serial No. is not registered, please check the input and the device network settings" error. Can you help?

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answered by (132k points)
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This error occurs because the Device serial number you input is not correct. Log in to device, go to Config > Remote Config > Parameters Configuration > Device information and copy the device serial number in a Notepad file. Log in to DDNS Management System, click Device Management from the left and choose Add. Enter the Device aliases and serial number and click OK. If you still receive the same error, check the Network Configuration chapter from the official user manual.

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