In order to fix the issue, go to Start, type dxdiag and open the utility. Click the Display tab, check your video card model and download and install the latest drivers available from the developer web page. After that, install the latest version of DirectX, reboot the computer and try again. If the problem persists, try uninstalling the application and then installing it again. Also, make sure that the computer runs Windows 95, Windows 98, Windows Me or Windows XP operating system.