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My printer doesn't work properly.

0 votes
asked by (120 points) about The Print Shop 12
edited by

When I ask it to print 5 copies, it prints 25. When I ask it to print 2 copies, it prints 4. It appears to be squaring the number of copies I request. What can I do?

1 Answer

0 votes
answered by (132k points)

In order to fix the issue, go to Start > Control Panel > Administrative tools > Services, locate the Print spooler entry and click Stop. After that, navigate to (C:) > Windows > System32 > spool > PRINTERS and delete all files from that folder. Go again to Services and restart the Print spooler service. Next, unplug your printer, wait 1-2 minutes, plug it again and turn it on. If it doesn't help, uninstall the printer software and drivers, run a registry cleaner and reinstall them.

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