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Installation issues regarding this software .

0 votes
asked by (120 points) about Remote Helper
edited by

I am having a really hard time getting this software to install. I am using Windows 7 Ultimate 64bit and the installation status bar of the software freezes at about 75% and remains there indefinitely. I have let it stay in this state for up to an hour and nothing. In the Task Manager says that is "Not Responding". On the contrary, it says this software installation is still running. Alas, I finally give up and reboot and nothing was installed. Can you please help?

1 Answer

0 votes
answered by (80k points)

This application strongly depends on NET Framework 4 and Bonjour service. These are the requirements for the application to work correctly. If you don't have them, you can use the official website to download them. You can also download the software's package from the same location and make sure that when installation takes place, the setup is launched as Administrator.

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