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Device isn't available error.

0 votes
asked by (120 points) about ION EZ Video Converter
edited by

I have Windows 7 operating system. When I try to activate the converter, I receive a message that says : "Device is not available". According to Internet information, this problem could be caused by the converter or the operating system that I am using. When I try to update the driver, a message that states that the driver is up to date appears. What can I do in this matter?

1 Answer

0 votes
answered by (80k points)

If you updated the converter's driver and the program's version to the latest releases, you should make sure that the converter is properly connected to the PC. Also, a computer reboot could fix the problem. If you still encounter strange behavior regarding this product, use the online troubleshooter that the developer made it available on the official support website.

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