In order to solve the issue, try running the Fix It utility provided by Microsoft. It is developed to solve all major USB related problems. If it doesn't help, press Windows + Pause/Break key combination and open Device Manager. Expand the Universal Serial Bus controllers list, right-click on the drivers and select Uninstall. After that, reboot your computer, press Scan for hardware changes icon from Device Manager and wait for Windows to retrieve the drivers. If it doesn't help, check Microsoft Support page for further solutions. Also, you can download and install the upgraded version of HHD Software Device Monitoring Studio from the official web page and if you will have issues, you can use
firstname.lastname@example.org email address or
+44 207 617 74 83 phone number to get in touch with the Support team.