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I cannot sign in to Optonline.

0 votes
asked by about Internet Explorer
edited by

I cannot sign in to Optonline. I called the support team and they said that the problem is caused by my security software. Can you help?

2 Answers

0 votes
answered by (3.1k points)

this probably means you have a firewall active. simply disable your firewall or reduce your security settings in IE.

0 votes
answered by (132k points)

In order to fix the issue, navigate to Start > Control Panel > System and Security > Windows Firewall, press the Turn Windows Firewall on or off button and check the both Turn off Windows Firewall (not recommended) boxes:

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Also, temporarily disable your antivirus program. If the problem persists, from the Internet Explorer Tools menu select Internet Options and click the Security tab. Press the Trusted sites icon and then Sites. Type the Optonline URL in the provided field and click Add.

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