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I keep getting a black screen when I get the HP games.

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asked by about WildTangent
edited by

I keep getting a black screen when I get the HP games. I can't install them. Can you help?

1 Answer

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answered by (193k points)

The black screen error is caused by your video card drivers. In order to fix it, I suggest you upgrade the drivers. For this purpose, go to Start, type dxdiag and open the utility. Click the Display tab, check your video card model and download and install the latest drivers available from the developer's web page. Also make sure you have installed the latest DirectX. For further details, check the WildTangent Support page.

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