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The second CD is not recognized.

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asked by (120 points) about American Greetings® CreataCard® Platinum 5
edited by

I used this software for several years and I enjoyed it. However, we had a computer problem that seemed to affect my American Greeting CreataCard Platinum 5 program. I uninstalled the software, installed the first CD, but the second one is not recognized. What is on the second CD? How can I solve my problem?

1 Answer

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answered by (132k points)

On the American Greetings® CreataCard® Platinum 5 second CD is a part from the installation package. You can't finish the installation process without that CD. In order to fix the issue, press Windows + Pause/Break key combination and open Device Manager. Expand the Disc drives list, right-click on the driver and select Uninstall. Reboot your computer, press Scan for hardware changes icon from Device Manager and wait Windows to retrieve the drivers. If it doesn't help, run the Fix It utility provided by Microsoft. It is developed to identify and repair CD or DVD drive issues, when you cannot run CD or DVD discs. If it doesn't help, you need to look for a replacement CD on Amazon, eBay or other similar websites.

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