In order to fix this issue, try to run the Clear Flash Tool three times in a row. Select your operating system, click the Download button and follow the provided instructions. If it doesn't help, press and hold the ON button until you hear the drum roll. In this way you will reset the device soft. Also, create a backup of your device, format its internal storage (Right-click TomTom navigation drive, press Format, select Fat32 as File System, un-check the Quick Format box and click Start) and go to to TomTom Home > Manage my device. Delete all data from the hard drive and try to update it. After that, restore your voices, post codes and maps. If the problem persists, make sure that your Windows Firewall and security program doesn't block the connection and update .NET components, Adobe Flash Player and Java to the latest versions.