From what it seems, the software is not installed correctly or it is not compatible with your system. In order to fix the issue, I suggest you to check if your computer meets all minimum system requirements:
OS: Windows 2000, Windows XP or Windows Vista;
Processor: Pentium III with 500MHz;
If the requirements are fulfilled, try uninstalling the application and then installing it again. If the installation package is corrupted, you need to contact your EKG machine supplier in order to obtain a replacement CD, because the software is not available for public downloading.