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I just downloaded the 9.5 version of the software and it gives a connectivity error. I cannot launch it. Can you help?

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asked by about AOL Emergency Connect Utility
edited by

I just downloaded the 9.5 version of the software and it gives a connectivity error. I cannot launch it. Can you help?

1 Answer

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answered by (132k points)
edited by

In order to fix the connectivity error, go to Start > Control Panel > System and Security > Windows Firewall > Allow a program through Windows Firewall and click the Allow another program button. Use the Browse option to navigate to the installation directory, select its executable file and press Add. After that, go to Windows Firewall, press Advanced Settings and select Inbound Rules. Click New Rule from the right, check the Port box, click Next, select All local ports and then Next again. Check the Allow the connection box, press Next twice and follow the instructions. If the problem is not solved, reinstall the application and try to launch it using Administrator rights.

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