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HP Photosmart Essential 3.5 doesn't work on my computer.

0 votes
asked by (120 points) about HP Photosmart Essential
edited by

I tried to install HP Photosmart Essential 3.5 on my HP Pavilion computer with Windows Vista Home Premium 64 bit as operating system and it wasn't installed properly. It looks like it is loading and even shows some of my pictures but it's stuck right there and I can't do anything. I need to close it all the time through Task Manager. Is there a patch available to fix it? What can I do?

3 Answers

0 votes
answered by (140 points)

There is no patch; the software is simply too complex.
I have been trying for 9 months to make it work, with a variety of operating systems.
Without exaggeration, I have emailed with HP tech support about this problem at least fifty times. Tried every one of their solutions. I have uninstalled (thorough) and reinstalled dozens of times.
It just doesn't work. at least not with XP and Vista; A few attempts with Windows7 and it PARTIALLY works.
sorry, it's not the answer you wanted but that's been my experience.

0 votes
answered by (140 points)

i having the same problems with photosmart 3.5 im using a hp compaq pressario f500 on vista with a photosmart 4400 printer. the disk that come with the printer was version 2.0 that works without a problem but it wants you to update and then it dont work properly

0 votes
answered by (193k points)
edited by

In order to fix the problem, I suggest you to remove the software using its uninstaller or Add or Remove Programs feature (Control Panel > Uninstall a program) and run CCleaner or CleanMyPC to make sure that there are no leftover rogue registry keys in your system. After that, navigate to the official web page and download and install the latest version available. Select your language, press >> button and download the files. The latest version of HP Photosmart Essential is fully compatible with Windows XP, Windows Vista, Windows 7 and Windows 8 on both 32 and 64-bit architecture.

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