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Problem printing an album.

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asked by (120 points) about Brooks Eckerd Photo Book Software
edited by

I have completed my album and am having a problem printing it. It takes the time to upload but then it says it cannot complete. I updated the software last year and do not think that is the problem. Any suggestions? I have printed three other albums in the past with no problem at all.

1 Answer

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answered by (236k points)

There could be many causes to printing errors, but the most common ones are related to printer's functionality, drivers, ink level, hardware error. You can troubleshoot the printing by resetting and re-installing the drivers. Go to Start > Control Panel > Uninstall a program and remove everything about your printer. Reboot the PC, re-install the driver and the software then print a test page. Use the built-in software to perform maintenance like: test printing and alignment.

After this process, print the album like you would normally do. Don't forget to set the layout of the album in the Printer Preferences (menu accessible from File > Print).

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