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"Failed to get information" error from Ohcastra.

0 votes
asked by (120 points) about Ohcastra
edited by

I was trying to load the Ohcastra program yesterday and a window popped up saying "Confirm Service Location", with a count that went (1/30), (2/30), etc. After it reached (30/30), the window said "Failed to get information. Check your Internet connection". I uninstalled the program and I tried to download it again, but I got the same message. How can I fix it?

1 Answer

0 votes
answered by (193k points)

In order to fix the issue, temporarily disable your security program and Windows Firewall and try again to install the software. Also, you need to know that the Ohcastra servers may be temporarily down or under maintenance. In this case you will need to wait. I suggest you contact the Support team for further information. You can get in touch with them using email address or 604.568.8930 phone number.

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