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The webcam is not working properly on my Acer TravelMate 6291.

+5 votes
asked by (170 points) about Acer Crystal Eye webcam
edited by

I'm using Windows Vista Ultimate on my Acer TravelMate 6291. When I'm using Yahoo Messenger or MSN I receive "The webcam is not connected" or "Cannot find any webcam" messages. I tried to reboot my PC, reinstall the webcam, but it didn't work. It works only the first time. How can I fix the issue?

1 Answer

0 votes
answered by (132k points)

In order to fix the issue, press Alt + Ctrl + Delete key combination, open Task Manager and close all unnecessary programs that may use your webcam. If it doesn't help, I suggest you update your webcam drivers. For this purpose, navigate to Acer Drivers and Manuals page, identify your computer model, select your operating system and download the latest files available. After that, press Windows + R key combination, type devmgmt.msc and click OK. Expand the Imaging devices list, right-click on the webcam driver and select Update Driver Software. Use the Browse option to navigate to the installation package, select the driver and install it following the on-screen instructions. If you still have issues, check the troubleshooting guides provided by Yahoo.

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