In order to fix the issue, navigate to Start > Control Panel > Hardware and Sound > Device Manager, expand the Universal Serial Bus controllers list, right-click on the driver and select Uninstall. Reboot your computer, connect the device using the USB cable, press Scan for hardware changes icon from Device Manager and wait for Windows to retrieve the drivers. Also, configure your security program and Windows Firewall to allow MyDSC2 to communicate. If it doesn't work, uninstall and then install the utility again. Alternatively, go to My Computer/Computer, open the camera drive and transfer the photos using the Copy/Paste feature.