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I can't download photos from my Pink Diamonte DSC2 device.

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asked by (120 points) about MyDSC2
edited by

I have a Pink Diamonte DSC2 and I have taken 4 photos so far. Also, I have downloaded and installed the MyDSC2 software from the disc. I clicked the icon at the bottom that says Download Photos, I connected my camera through the USB cable, but when I click Download it is saying that "There is a connection error. Please check the troubleshooting guide in the Users Manual". I no longer have the user manual. What can I do?

1 Answer

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answered by (132k points)

In order to fix the issue, navigate to Start > Control Panel > Hardware and Sound > Device Manager, expand the Universal Serial Bus controllers list, right-click on the driver and select Uninstall. Reboot your computer, connect the device using the USB cable, press Scan for hardware changes icon from Device Manager and wait for Windows to retrieve the drivers. Also, configure your security program and Windows Firewall to allow MyDSC2 to communicate. If it doesn't work, uninstall and then install the utility again. Alternatively, go to My Computer/Computer, open the camera drive and transfer the photos using the Copy/Paste feature.

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