Clearance on Request not working. Any idea why it's not working?

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Hello, I have Comm1 Clearance on Request, it partially downloads but doesn't play giving a "unable to open file "D:\Coom5\text.cst" message. I have Comm1 VFR and IFR programs that run fine. Any idea why it's not working? I have windows 10 on my PC.

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