The only thing I can suggest is to re-download the installation guide provided by the manufacturers on their official website to see if it's possible that you've skipped a configuration step.
Access the following website to obtain additional information. As a side note, when you install
the HI-Pro application and the PC is equipped with Windows 7+ (Windows 8, Windows 10), make sure to install it as Administrator. To do so, right click the installation setup and choose Run as Administrator. This procedure is to make sure that all the files are installed properly in their place.