Sometimes the applications use a different way of connecting. For example, apps work using communication through the serial ports like COM1(up to 12). If you're using something like this it might be the reason why the software communicates properly, or you're watching at a wrong network adapter. The best way is to check in the network connections for the available adapters.
Additionally, access the following PDF file that represents the quick guide you can use to get answers to Print Audit Facilities Manager ICE.