I've checked the official website, but there is no information related to troubleshooting the SMARTset and its configurations. Since you have the software already installed on your PC, go to Help > Contents and use the built-in Search function to look for guides on how to configure the schemes.
Additionally, you can contact the developers to ask for official instructions (if they're available): http://www.elstermetering.com/en/sales-contact
Note: Click on your region and then follow the instructions to contact the developers.