In most of the cases, reference numbers are used to describe a problem with the application. You can find information about these reference numbers in the Help section on the official website, but it's best to get in touch with the support team to avoid any other complications or break anything related to software's functionality.
Go to Help > About to obtain the necessary contact details or you can log-in on the official website with your account: http://goo.gl/jVjcUW