Delay in mails correspondence.

Question

There is mail delay in one of our client system.

I regret to inform you that we have continue delay 26 days in our email correspondence. Manually we can receive and send email in time due to change temporally time and day in master computer and on server. But it is abnormal work. All emails which are coming into GTMailPlus program from Shipnet/ChartCo/Bems automatically and we can't change and as result the shore Shipnet / ship's ChartCo have problems.

Answer 1

The delay can be caused by the servers or by a misconfiguration in the local application you use. Typically, if there is an Administrator that handles all the emails and applications, he should be contacted to obtain an official response or to check to see if the.

Secondly, if you have access, re-install GTMailPlus but backup the data before doing so because you might lose everything or you could also get in touch with a GtMailPlus representative: http://www.gtmaritime.com/contact-us/