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Why can't I get the free download advertised with the printer I just bought?

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I just bought the HP DeskJet 3630 and it said I get the Print Studio free. I went to the address provided and nothing there. Are we false advertising here?

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answered by (309k points)

The Print Studio might be part of an offer that expired, but this shouldn't happen. However, I encountered the same issue with Epson as well. It was advertised that an application would be available, but when I went to the page, a 404 error was provided instead.

You should contact HP and they will give you an exact response regarding the status of the offer: http://www8.hp.com/us/en/contact-hp/contact.html

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