I've searched for this product, but I couldn't find it anywhere I have looked. I've also used various search strings on Google Search, but they were all without results which means that at this time, the product is marked as discontinued. This could also be the cause to your issue: compatibility. It's possible that the software lacks compatibility with the Windows 10 operating system.
As an advice, right click the executable/shortcut and go to Properties > Compatibility. Choose a previous version of Windows and the launch it again.