The software doesn't appear to be available for public troubleshooting. It means that normal users don't have access to documents and manuals to troubleshoot or obtain information about the way it works, therefore it's impossible to say or provide an answer to this inquiry. If you have it installed, go to Help and open the entire Help database, then you can perform search queries to look for the answer.
Secondly, use the following website to obtain the contact details to get in touch with the manufacturer/developers: http://tsugami.co.jp/eng/sales/
