Since this is an issue with the software, then you will have to report this issue to the developers through the proper channels. For example, they have a support email that you can use to send these type of inquiries.
- Support email: email@example.com
Additionally, you can use Facebook as well to send them a direct message: https://www.facebook.com/noxappplayer
Note: A Facebook account is necessary to send messages to other Facebook users/page admins.