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Lost all Crystalux levels after update.

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Phone updated Crystalux app and erased achieving level 119 and I am back to level 1. How do I restore completing previous levels?

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answered by (329k points)

If the application doesn't have a way to sync your progress with an online server, then I am afraid all your levels and progress is lost without the possibility to restore it. If it features Play Games or account login, then use the previously created account and log-in. This might be the only possible way to restore the progress in the game.

You can also report this issue to the developer because he might provide a way to recover your progress:

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