This happens because the drivers are not correctly installed. I recommend checking the download page listed below, then save the Vista/Windows 7 drivers. Disable Driver Enforcement in Windows 10, attach the device and use the custom drivers. You will receive a warning, but ignore it and continue with the installation. Reboot and then you can use the software.
Download page: http://www.pigeon-ets.com/downloads.htm
Disable Driver Enforcement in Windows 10: Start > Settings > Update and Recovery > Recovery > Advanced Startup > Restart > Troubleshoot > Advanced options > Startup Settings > Press key 7 > Restart.