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Cannot connect to Wattson.

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asked by about Powometer
edited by

I have connected my Wattson to USB port but software responds with: 'Could not find Wattson. Please ensure Wattson is connected'. Have tried every USB port. All the same. I must be doing something wrong but can't see what. Any ideas?

1 Answer

0 votes
answered by (329k points)

Most likely, the device is not properly recognized due to a faulty cable or a missing driver.

Firstly, replace the cable and then try again. USB cables tend to break pretty easily and believe me I have changed a lot of them for my devices. Even a simple twist and the cable is rendered useless.

Secondly, go to Start > Run > devmgmt.msc and check if the device is installed properly. If it isn't, install the support driver/software and then switch back to Device Manager. Right click it and choose Update Driver then follow the instructions and it should work.

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