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cViewMANAGER - File viewer and scheduler.

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asked by about cViewMANAGER
edited by

We are currently using version 11.36.329 apparently purchased from Chelsea Technologies Ltd. I work for North Mississippi Medical Center in Tupelo, MS. We are having some problems with the software. When it runs and tries to email out the report in PDF format it will not attach the file. If we run it and email out in Excel format it works fine. Most of our reports are formatted to be mailed out in PDF format and are not usable for the end user in Excel format. Why will the software not attach a PDF formatted report to the email? I need and answer to this asap.

1 Answer

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answered by (264k points)

There could be a few causes to this issue. For example, the email you're using might not support PDF files or the PDF you're trying to send exceeds the maximum allocated file size attachment per email you send. However, the simplest way to test this is to generate the report and save it to your PC, then manually create a new email and attach the file. You will get a message with an error in case something goes bad. Additionally, the software might be broken and it could possibly send the PDF file in a wrong way.

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