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Phone doesn't boot completely.

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asked by about One Touch Upgrade S
edited by

My phone will light up (One Touch Evolve) then go to a T-Mobile screen and won't go past there. It will light up and give a short vibrate as if it's trying to boot up, yet it won't?

1 Answer

0 votes
answered by (236k points)

The behavior of your phone is called boot loop. It's encountered when the phone doesn't successfully boot and it will repeat the same procedure. I recommend sending your phone to warranty and they will fix it, most likely using a Factory Reset using the proper tools.

If you want to try it by yourself, then follow the instructions on the One Touch website: http://alcatelonetouch.com/global-en/support/faq/phone_reset.html

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