There is no information regarding password reset. I have checked the official website of the developers, but the Knowledge base doesn't provide anything useful for this matter. I recommend opening a ticket and explain the situation. You can use the link below to access the support section.
Secondly, there is a section called Remote Support where technicians can connect to your computer to fix the issue with the application.
Support page: http://support.crownsecurityproducts.com/
