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Can't login via DigitalPersona FingerPrintReader with Windows LiveID.

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Since Windows 10 Update, I cannot login via DigitalPersona FingerPrintReader, even when I registered two of my fingers correctly. My notebook is a HP Pavilion dv3-2130ez.

1 Answer

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answered by (309k points)

According to the developer's website, the Windows 10 drivers for this laptop are available through Windows update. I recommend uninstalling all drivers form your laptop after the upgrade, but leave only the network one to be able to download.

Once the drivers are uninstalled, reboot the PC, then access Windows Update using Start > Settings > Update and Recovery > Windows Update.

However, it's possible the apps are not ready developed to support Windows 10, and even if you have the working driver, without a compatible application, you won't have the possibility of using the Fingerprint.

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