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Videos on stories are all "pixelated" and of low quality

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asked by about Snapchat
edited by

Whenever I try to watch a story, it is horrible to view it and I can barely see what's going on because of its quality. Can somebody let me know why and how to fix it?

1 Answer

0 votes
answered by (236k points)

When you see stories in that form, it means your Internet connection is extremely low. You have two choices:

  1. Connect to a better network (preferably WiFi) and then open the Stories again.

  2. Wait for the stories to load properly and then view them. This also has connection to the Internet bandwidth.

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