Why Viber blocked my number?

Question

Viber blocked my number and sent me this mail: "Our system has identified your Viber number as a source of spam messaging due to an increased activity on Viber. The account has been automatically added to a block list and can not be unblocked." What should I do?

Answer 1

Unfortunately, you cannot unblock your number once it has been blocked by the company. My advice is to transfer the contacts from the SIM card on your phone and then buy a new SIM card and activate it on Viber. Viber works with SIM card numbers. There is no possibility to reactivate your old account as it's permanently banned.

Answer 2

The previous answer is wrong. Viber not only blocks the number you used but also the actual phone you used so there's no way you can ever have viber working on the phone again (even if you change numbers)

Comments

yes you are right viber blocks the number and the phone together and if you activate a new number it willbe blocked after some minutes.both number and phone should be changed.
I am the uniq one in the world whose number was removed from block list by viber and could reactivate the same number on the same phone.
after been blocked my number I sent a request to viber support team and asked to remove my blocked number from their list.after a moment they replied to me and removed my number from the blocked list and I could reactivate my number again and there is no problem sofar.
but after sharing this successful expert with the other blocked users they were not successful and after contacting to viber support team never received the same reply from viber and their number was not removed from block list.I am a man from iran and viber is speardly used in my country but misfortunatly users are identified one by one as a source of spam and being blocked

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Hi,
Could you share what did you write to them, please? Because I did it many times and nothing. Someone calls Sharon just did nothing. Absolutely nothing. It is amazing how it is possible. It is OK when the system make "mistake": more massages -  blocked the account. But if you have contacted the real person in their support department, explained what is the situation, and especially when there was not any report for spam, because your massages are not spam .... I can't believe it!!! And what suppose to do for Christmas? Obviously you can not use Viber if you want to have your Viber account after that ..........  
Please help.
If somebody know some way to contact someone who is not from Viber support - this useless first level of support, please let me know. How is the way to escalate the problem to somebody who know how to solve it?

Answer 3

Just email viber and tell them that you mobile was stolen, tell them you bought a new phone and new sim card with the same number but you can't activate viber for some reason. Act dumb. It worked for me and they took me off the black list. Everytime they block you just send a email to viber but with a new email Everytime. Hope it works out for you guys

Answer 4

Hi my phone number is blocked on viber 09177034417.How can Iactivate again?

Answer 5

viber blocked my viber number
how to activate my viber account again
activation on viber gives more error

Answer 6

I just created new Viber account 3 days ago and communicated with my wife and mother only. I didn’t send any spam and today trying to call my wife account was blocked. I wrote unblock request and it was unblocked for few hours but as soon as I try to call my wife again account was blocked permanently. And I can’t get any reasonable answer what I did wrong. This company is really crazy !

Answer 7

I was member of one viber group (Sačuvajmo kej) and some bots from Serbian progressive party (male ulizice,poturice,dupelizci,sendvičari) they reported my nymber as spam.I and for now I don't have any access to my viber account.Viber support are not ressponding to my emails and request.Rakatun - Viber is a not good application because everyone can be blocked without any reason.It is very stupid...

Answer 8

Cant use my viber its totally blocked please activate my viber back its a urgent request . I cant contact my clients from past few days requesting to get back my account as soon as possible please im a businesss and want this issue to be solved soon the better

Answer 9

My phone number is blocked by viber community automatically .I didnt do anything wrong.They said' your number was reported as sources of spam or result of unusual activity .and will not be unblocked.i want my account back again .please. help guys

Answer 10

My phone number is blocked.
Please activate my viber account
Its urgent, i am a doctor and want this issue to be solved soon the better