First, when I make a call, I can get all the traces, but today, when I open the software again, connect to the phone it shows "hash file downloaded unsuccessfully". I do not know how to solve it.
Try uninstalling the application and then installing it again. This should fix it. It has been reported that the application restores its functionality after a fresh re-install. The problem with the hash file is caused by a bug in the application's code. Reinstalling should fix it allowing it to use it as normal.
