are Android based which means that the only way to have access to your device is to factory reset it. The key combination to enter recovery to reset your phone
is: Volume UP/Down + Menu +...
it ain't working the way you told me to reset my phone
I did what you told me to. and their is just a blank screen
first switch your android device off. press the volume button both up and down, + Menu + Power button at the same time Once you are in recovery select Wipe Data then yes and restart your phone