In case you have forgotten your user password, resetting is a two step operation based on the built-in features that program offers. You can change your password by firing up the software and use...
be moer specific what do mean by firing up?
Try to visit http://www.recoverlostpassword.com and maybe you can find out a solution for your question.
What is the default password? I cannot set my own password in the utility because the system is asking for the old password.
From the BIR Relief
program directory, go to Data folder and delete the ff. files:
That will reset the username and password of the program.