In case you have forgotten your user password, resetting is a two step operation based on the built-in features that program offers. You can change your password by firing up the software and use...
be moer specific what do mean by firing up?
Try to visit http://www.recoverlostpassword.com and maybe you can find out a solution for your question.
What is the default password? I cannot set my own password in the utility because the system is asking for the old password.