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HP Customer Participation ProgramHP Customer Participation Program ›  Can I safely delete the HP Customer Participation Program?

+2 votes

I am using a HP printer. Can I safely delete the HP Customer Participation Program, 7.0? It takes a lot of memory and I don't know what it does.

Thanks for any advice.

Bee

asked Nov 27, 2008 by Bee 1 (140 points)

4 Answers

0 votes

I've been trying to uninstall it too, but I get a msg that "this file has encountered and error and needs to close...etc" hpzscr01.exe
So I can't get anywhere with the uninstall.
Can anyone help?

answered Jan 6, 2009 by Evelyn 1 (140 points)
0 votes

To Bee.

G. Removal - Performance Issues
a. Removal does not affect printing, drivers or HP Toolbox functionality.
b. HP Customer Participation Program does cause memory leaks and is a unneeded (200+MB) disk hog.
c. HP Customer Participation Program does make unnecessary net connections via svchost and creates hooks into update, start processes and Services.
d. It is safe to delete

==========

To Evelyn:

I. Problems with hpzscr01.exe > file or datfile locked-corrupted
Make sure you change Folder Options > View to show hidden and operating system files.
Also de-select 'Hide known file types'.

The uninstall string is:
DriveLetterHere:HPDigital ImagingExtCapUninstallhpzscr01.exe -datfile hpqhsc01.dat

If hpzscr01.exe,[HPZscr01.EXE] hpqhsc01.dat, hpzmsi01.exe are lockedmarked hidden or read only for some reason, right click the file >
scroll to Properties > deselect Read Only and Hidden on each. Click Apply then OK.
Try uninstall again.

If that fails try re-installing the HP Installer Uninstaller ; )
DriveLetterHere:HPDigital Imaging{D2A3C9D5-0B56-4656-8277-7EDC65D62B6E}setuphpzscr01.exe
or
DriveLetterHere:Program FilesHPDigital Imaging{D2A3C9D5-0B56-4656-8277-7EDC65D62B6E}setuphpzscr01.exe

==========

I hope the verbose information didn't drive you to tears, I also hope something above helps.
I have the complete post on my site if you want to view the whole thing - let me know and I will send a link.

Paul

answered Feb 26, 2009 by Pappathan (140 points)
0 votes

When I started to delete this, I got the message "Removal of these programs is NOT recommended if you are going to continue to use any of the following devices with this computer: HP Photosmart and Deskjet 7.0 Software.

That sounds like I shouldn't delete it as suggested.

answered Mar 26, 2011 by Wesley Musall (140 points)
0 votes

I have the same problem of Wesley Musall,the same message when I want to remove this part of the program. How can I resolve this? Please it is very important cause that is waste space, I need a solution please. Thanks.

answered Sep 29, 2011 by mary 10 (140 points)

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