Problems with the battery.

Question

First time using this PMT, BATTERY already charge fully, but shows the following error LOW BATTERY! RECHARGE.

FIRST SCREEN SHOW " BATTERY= 19.91 V BATTERY OK"
SECOND SCREEN SHOW " INITIALIZING USB DRIVE PLEASE WAIT"
THIRD SCREEN SHOW " USB DRIVE NOT INSTALLED"

I would like to request nearest PMT (model EVA-625) technical support phone number or contact number. PMT S/N: E16057070

We have selected MEASURE RIDE and press ENT. Select ELEVATOR, select RIDE, the next screen shown in the display screen as below :

LOW BATTERY!
**** RECHARGE ****
PRESS ENT TO RETURN
TO MAIN MENU

Answer 1

You will have to contact the manufacturer since this is a very serious issue with the device being so expensive. Unfortunately, there is anything someone can do remotely, but I advise you visit their official website and use the contact options to report this issue. Luckily, their website is still functional and contains all the necessary details to get in touch through phone, email, or a contact form.

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