Unfortunately, the only way to get help is to contact the company directly. The only way to contact them is through a contact form embedded in a page, so go to this address: http://support.totalav.com/ click on the Contact us button, then select Technical issues and fill in the form.
On a personal note, I recommend extreme care when dealing with this company. I'm not 100% sure about this, but I encountered several elements that made me believe the application could be more of a fraud, then an actual antivirus solution. However, this is just a supposition, so I might be wrong.