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DTMF mixed quality affects your communications.

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No avatar asked by (120 points) about Aiglon DTMF Coder/Decoder
edited by

I'm calling one of my banks, and their representative is transferring me to a robot to enter my pin #. I'm entering it, and the robot can't understand the pin. The robot says to enter again and after 3 tries it gives up and it does not understand your commands due to the line in DTMF. Should I troubleshoot DTMF problems with my VoIP connection through route-test.com. They offer free testing credits.

1 Answer

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No avatar answered by (236k points)

I don't know how reliable the software is now since the official website doesn't exist anymore. The problem you're having might be related to the lack of software updates and compatibility. Also, when it comes to VoIP, you have to make sure that the connection is strong.

It's also recommended that when you call your bank to do it from a fixed standard line just to avoid this kind of things and avoid other snooping on your connection.

You can try Route Test but I don't know how reliable it is.

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