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Personal PassworderPersonal Passworder ›  Support for Personal Passworder.

0 votes

I’m having difficulty with a new problem, logging in to my Personal Passworder.

The login screen opens, and the Accounts window has the name of my password account (which is highlighted). I type my password into the Password space, but the “Open” button remains grayed out and I can’t open the program by hitting the Enter key or clicking on the Open button. It’s the same password I’ve been using for quite a while, and I’ve double checked my spelling. My email to support@dvasoft.com failed to deliver.

Any suggestions would be appreciated. Thanks.

asked Dec 18, 2016 by anonymous
edited Jan 13 by Robert Polubinski

1 Answer

0 votes

I've installed and tested then retested the software with in all kind of situations and it responded correctly. I must believe that the error you're receiving is actually related to the a wrong password, because once you type the password, the application will allow access to the created databases.

One simple bug, if I can name it this way, that I encountered was when I entered the password. For some reason, it appears that when you type the password in a fast way, it displays a password error. I've typed only one character at the time and it worked normally. Try this and double check the password you enter.

answered Jan 13 by Robert Polubinski (205,520 points)

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